AnsweredAssumed Answered

Innotek GMBH Serial Numbers = 0?

Question asked by wandeltd on Nov 26, 2019
Latest reply on Dec 4, 2019 by wandeltd

I just have discovered that our Windows Inventory Clients are not detecting the serial numbers of servers whose Manufacturer field = "innotek GMBH", with model = "VirtualBox". Serial number reports as "0". We are running Windows client version 3.7.02, on a mixture of Windows 7 and Windows 10.


We upgraded our environment earlier this year, have agents of version 6.3 to use with it. Our Inventory Server version is 6.0.4. Does anyone know whether upgrading the agent to 6.3 would correct this problem?


Thank you!