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SNOW Update Service Stopped!

Question asked by HOUDA on Jan 8, 2020
Latest reply on Jan 10, 2020 by HOUDA

Dear All,

 

SNOW Update Service in the Inventory server was Stopped since months ago, the last log file is from 22-05-2019 below is a part of it. It is properly working on the Application Server and receiving updates.

When I try to run the SnowSoftware.Update.Gui an error message saying that the application has stopped working and the Problem Event Name is "APPCRACH".

I tried to start the service from the Task Manager but without success.

 

 

I checked the network connectivity and the firewall by entering https://updates.snowsoftware.com/ and I get the message below:

Could any one please advice?

 

 

Thank you and best regards,

 

Houda Nouri Bouzabia

 

LOG Text:

2019-05-22 05:01:37,424 [19] INFO  SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Delaying partner data post as it could be dependent on self update.
2019-05-22 13:22:39,682 [4] INFO  SnowSoftware.Update.Service.UpdateService [(null)] - Stopped tray application.
2019-05-22 13:22:39,682 [4] INFO  SnowSoftware.Update.Service.UpdateService [(null)] - Stopped service.
2019-05-22 13:22:46,806 [5] INFO  SnowSoftware.Update.Service.UpdateService [(null)] - Started tray application.
2019-05-22 13:22:46,838 [5] INFO  SnowSoftware.Update.Service.UpdateService [(null)] - Started service.
2019-05-22 13:22:47,056 [6] INFO  SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Product resource dictionary schedule: Update automatically 'True', At day 0 hour 15 minute 5
2019-05-22 13:22:47,072 [6] INFO  SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Product data instruction schedule: Update automatically 'True', At day 0 hour 19 minute 0
2019-05-22 13:22:47,103 [6] INFO  SnowSoftware.Update.SelfUpdate [(null)] - Checking for self update
2019-05-22 13:23:29,233 [6] ERROR SnowSoftware.Update.SelfUpdate [(null)] - Unable to retrieve update service file list: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. (2019-05-22 11:22:23 UTC)
2019-05-22 13:24:11,241 [6] ERROR SnowSoftware.Update.SelfUpdate [(null)] - Unable to submit self update error log to web service.
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.8.2.66:3128
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
   --- End of inner exception stack trace ---

Server stack trace:
   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
   at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at SnowSoftware.Update.ApplicationService.ApplicationServiceSoap.LogUpdateServiceInstallationError(String message)
   at SnowSoftware.Update.SelfUpdate.SubmitSelfUpdateErrorLog(String message)
2019-05-22 13:24:11,247 [6] ERROR SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Could not carry out self update check.
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.8.2.66:3128
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
   --- End of inner exception stack trace ---

Server stack trace:
   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
   at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at SnowSoftware.Update.ApplicationService.ApplicationServiceSoap.GetUpdateServiceFileList()
   at SnowSoftware.Update.SelfUpdate.GetFileList()
   at SnowSoftware.Update.SelfUpdate.CheckForUpdate()
   at SnowSoftware.Update.Service.AutomaticUpdateController.UpdateSelf(Boolean updateSrsOnRestart, Boolean postPartnerDataOnRestart)

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