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SNOW and CMDB Responsibility

Question asked by Mark.Walther Advocate on Jan 17, 2020
Latest reply on Jan 23, 2020 by Oliver.Shields

How many of you who manage SNOW also manage the CMDB (wherever it may reside)?

 

Currently I manage our SNOW estate as well as am the CMDB librarian which is in ServiceNow. 

 

The reason I ask, is does it make sense that both are under same person or group? Or do we think that a CMDB in an ITSM tool should be managed by Service Management personnel/group? 

 

Interested to hear how others are managing this or how they are organized. 

 

Thank you. 

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