Does anyone on here use any kind of questionnaire form that they send out to a new software vendor in order to make sure they understand the licensing?
Not a standard form but I do try to get them to clarify their license agreement with regard to our specific needs. This is not always possible but a EULA is usually negotiable, even for large vendors. Target the clauses that are of most value - usually license reassignment rules, generic/role based accts, audit rights, territorial restrictions - and see what you can get. You'll need to work closely with Procurement and possibly Legal on this.
If I was compiling a questionnaire I'd start with clearly defining the terms in this order:
Special use cases (role based accts, third party access, input devices like tills/POS if you're retail)
Support & Maintenance terms (e.g. can a subset of licenses be renewed)
That's probably enough for most vendors. For very large contracts your Procurement team should already be securing things like price holds and reseller independence.
Hi Greg,I go off the License Agreement or legally binding contracts. I've seen organisations send out questionnaires in the past and the vendor provide duff information. When the organisation presented the answers from a few years back to the auditors, they were laughed out of the room.
Unless it's in a legally binding document, I take what vendors say with a bit of apprehension, as even their own 'experts' may not know the whole licensing structure!
I agree with David - the completed questionnaire needs to be a legal
document, otherwise you can't rely on it. Larger vendors may be happy to
do this but remember that any agreement/variation needs to be kept
up-to-date with new licensing models. Don't assume a concession that you
got for a per-processor IBM product will carry forward into the PVU
licensing model. Whilst a good reseller will provide reliable licensing
information do be mindful of their motives - are they keen to meet their
monthly targets or are they working for you? Larger resellers often have
license consultancy operations - ask your account manager for their input
rather than pre-sales.
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