I am looking for Snow customer that might be willing to share titles and job descriptions for their associates supporting Snow and are involved in Sofware Asset Management (hosted and on Prem).
Thank you for any help you can give.
I don't quite fit the parameters you are asking for (I don't have a live model of Snow staffed by personnel) however, I do have a populated RACI chart available for free from our downloads page:
It could be a "starter for ten".
Since we are a Global company we use the Title, "Global Lifecycle Management".
Hi Greg, People that support Snow/Use Snow include:
Software Asset Manager (me)Security Operations Centre Manager & staff (Global, View only)Regional Service Delivery Managers (Senior ITSM Managers in APAC, EMEA and Americas. Admin access)Local Service Delivery Managers (Based on countries. View only based on their location)Technical Support Analysts (View only based on their location)CMDB Analyst (Admin. Global)Enterprise Architects (View only. Global)
I hope this helps!David
In our organisation we have 2 main teams working with Snow..
The technical work is performed by the Enterprise Inventory Management team, most people have the job title Inventory Tools Developer, they do all the install, config, customisation, reporting etc for the Snow product (And other inventory tools that feed data into Snow)
Then the SAM work is performed by the SAM team, with most people havign the job title of Software Asset Manager.
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