Snowinv\Error folder has over 9000 inv files. And Im missing devices in Software any ideas.
I checked the server.txt file and found the error Failed to connect to database.
Snowinv\Error folder has over 9000 inv files. And Im missing devices in Software any ideas.
I checked the server.txt file and found the error Failed to connect to database.
have you checked with your DBA? there may have been database issues at the time?
i'd suggest a restart of the snow services then drop the files back in for processing.
also I assume you have checked connectivity from the server to your database box? ping and telnet to 1433?
Hi Simon.Wilson,
I assume this is already solved, but just to be sure, is it?
i think the issue was related to the "snowdb" sql account/permission, but it would be good to confirm?
Thanks,
Burak
This is often caused by a permission issue with the folder itself. Check that IIS and the Snow services have rights to read and write to the processing / incoming directory.
Hi Simon,
Let me check and see if I can find a resolution for you!
Dennis Smith
Snow Globe Community Manager