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ServiceNow Connector

Question asked by ksungay Advocate on Nov 14, 2017
Latest reply on Nov 28, 2017 by marc.farmen

Hi Community,


We are in the process of connecting our ServiceNow Connector, my ServiceNow team got the following concern:


They are embarking on service mapping process, (mapping business services together to CIs).

There is a possible concern for this scenario.


Example MS Project.

Snow Software recognizes the correct software names. We have Snow License Manager in our environment and it records MS project as Microsoft Office 2013 Project Professional. This is 100% correct. But in our ServiceNow, we record it as MS Project 2013 (We are in the process of trying to align to Snow names). For the ServiceNow connector, will it duplicate the Software? So example computer name XSTJ51 when the connector is installed will have both Microsoft Office 2013 Project Professional and MS Project 2013 assigned to it? (even though they are the same software).