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VMware connector error - Authentication failed because the remote party has closed the transport stream

Question asked by Viktors Advocate on Nov 21, 2017
Latest reply on Jan 5, 2018 by Viktors

Hello!

We have a customer with SIM 5.5, which has added a VMware connector. After aggregation, we have received this kind of error:

 

2017-11-16 16:04:55,940 [1] ERROR SnowSoftware.ExternalDataProvider.Providers.VSphere.VSphereServer [(null)] [(null)] - Failed to retrieve server. Skipping to next. Message -> The underlying connection was closed: An unexpected error occurred on a send. :: Authentication failed because the remote party has closed the transport stream. System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream. at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at VMwareInfrastructure.VimService.RetrieveServiceContent(ManagedObjectReference _this) at SnowSoftware.ExternalDataProvider.Providers.VSphere.VimWrappers.VMwareServiceController.Connect() at SnowSoftware.ExternalDataProvider.Providers.VSphere.VSphereServer.Retrieve()

Is there any recommendation how to resolve this?

Best regards,

Viktors

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