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Snow License Manager Enterprise Edition, v 8.2.04

Question asked by thorsten.schuster on Dec 15, 2017
Latest reply on Dec 15, 2017 by JYARBROUGH

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Yesterday we have been updated to Snow License Manager Enterprise Edition, v 8.2.04.

Since that I'm unable to see Computer or User Detail and I'm also unable to edit a Computer or User.

My User has the Adminitrator Role, so should be allowed to see / edit everything.

How can this be fixed?

Best regards

Thorsten Schuster

Licensadministrator

IT Governance (ITS-GO)

Information Technology & Services (ITS)

Hamburg Süd

___________________________________________________

Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft ApS & Co KG

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DPatch

Dec 15, 2017 4:08 AM

Hi Thorsten,

I have just checked our platform, also running 8.2.04 and I am able to view / edit users and computers; this may be isolated to your implementation? Have you spoken to support?

Kind Regards,

Dan

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thorsten.schuster @ DPatch on Dec 15, 2017 4:16 AM

Hi Dan,

Thank you for your feedback!

Not yet, just open a Support request.

Regards,

Thorsten

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JYARBROUGH

Dec 15, 2017 9:48 AM

Thorsten,

I'm having the exact same issues. I would also add that the Datacenter and Cluster detail screens are not returning either. My system is basically down with all the key features everyone uses not functioning and I have nearly 250 active users.

I need this issue resolved today!!

Thanks

Jerry

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JYARBROUGH

Dec 15, 2017 10:42 AM

Clearing the cache in Chrome resolved the issue for me.

Jerry

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4 Replies

DPatch Dec 15, 2017 4:08 AM
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Hi Thorsten,

I have just checked our platform, also running 8.2.04 and I am able to view / edit users and computers; this may be isolated to your implementation? Have you spoken to support?

Kind Regards,
Dan
1 person found this helpful
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- thorsten.schuster @ DPatch on Dec 15, 2017 4:16 AM
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  Hi Dan,
  Thank you for your feedback!
  Not yet, just open a Support request.
  
  Regards,
  Thorsten
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JYARBROUGH Dec 15, 2017 9:48 AM
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Thorsten,

I'm having the exact same issues. I would also add that the Datacenter and Cluster detail screens are not returning either. My system is basically down with all the key features everyone uses not functioning and I have nearly 250 active users.

I need this issue resolved today!!

Thanks
Jerry
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JYARBROUGH Dec 15, 2017 10:42 AM
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Clearing the cache in Chrome resolved the issue for me.

Jerry
4 people found this helpful
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Snow License Manager Enterprise Edition, v 8.2.04

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