Hi, as a new user of Snow we are having some difficulties with the metrics for applications, eg, in the past we have bought MS Project as a standalone product and have already entered licences with the default metric Installation. We are now buying Project Online Professional which is a user-based subscription but we can't enter these licences into Snow correctly as we can't change the metric due to the existing Installation licences.
I've searched this forum and it has been suggested that you can add anew application to give it the metric you need, so in this case we would add the product Project Online, but I cannot see where to do this. I don't see an option in the Applications tab to add a new product. (We are hosted so do I need to raise a ticket to get this done?)
Thanks for any advice.