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Sending notifications to multiple people

Question asked by SRichards

on Jan 17, 2018
Latest reply on Feb 7, 2018 by sigam

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Is there a way to send notification emails to multiple people at once when creating notifications? I want to send notifications that agreements are expiring at certain time periods to more than one person (e.g. the person in charge of approving product usage and the IT person who ultimately manages the product). Can I use one notification and put in multiple email addresses into the Send To field or do I have to create one notification per person? It seems like the latter way will be confusing and clutter up my notifications list.

kristy.stroud

Jan 18, 2018 9:17 AM

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I did a little internal research and looks like this is a recognized issue and scheduled to be corrected in an upcoming release, however, I do not have information on when it will be released at this time. I was not aware of this issue when I originally responded and apologize if it caused any confusion.

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kristy.stroud Jan 17, 2018 12:46 PM
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Hi Sarah! You can send the same notification to multiple emails by using a comma as the separator.
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- MARSH @ kristy.stroud on Jan 18, 2018 3:42 AM
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  Hi Kristy
  
  We have try setting up the notifications like this for multiple emails by using a comma as the separator but still does not work. Please can you advise ?
  
  (we have try - ;,%" as separators as still does not work)
  
  We are currently using version 8.2 of SLM
  
  Also notice under here it mentions that we have to wait for a new release?
  https://community.snowsoftware.com/thread/2015-notification-feature
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  - harry.mansell @ MARSH on Jan 18, 2018 5:41 AM
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    Hi Kaite,
    
    This is an example of one of our email notifications:
    We used ; to seperate the addresses, make sure you also have selected the Active box.
    
    Kind Regards
    Harry
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    - MARSH @ harry.mansell on Jan 18, 2018 5:50 AM
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      Hi Harry
      
      Thank you for your response but I was referring to Snow Notifications for Agreements rather than the reporting.
      
      Kind Regards
      Katie
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      - harry.mansell @ MARSH on Jan 18, 2018 6:32 AM
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        Hi Katie,
        
        Works the same as the reporting but you are right there seems to be an error.
        
        Can i suggest you use screenshots of what you are trying to do that way it's easier to understand what you mean and which part you are talking about.
        
        Cheers
        Harry
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        MARSH @ harry.mansell on Jan 18, 2018 7:57 AM
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        Hi Harry
        
        Yes that is correct! your screenshot is exactly what my error is. Not able to put more than one email address in per Notification.
        
        Thanks again - Katie
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SRichards Jan 18, 2018 7:37 AM
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I've tried adding a comma between names. I can't save the notification when I do that. But if I put in only one name then it will let me save the notification.
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kristy.stroud Jan 18, 2018 9:17 AM
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I did a little internal research and looks like this is a recognized issue and scheduled to be corrected in an upcoming release, however, I do not have information on when it will be released at this time. I was not aware of this issue when I originally responded and apologize if it caused any confusion.
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- landon.owens3 @ kristy.stroud on Jan 18, 2018 12:26 PM
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  Hello all,
  Kristy, has it right here. We have this noted, but again, I don't have an ETA on that release.
  
  Landon.Ownens
  Snow Support Manager – North America
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maria.lindhagen@advania.com Jan 23, 2018 3:50 AM
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Hi!
We have had a lot of questions regarding the Notification feature which does not work for the moment. I was informed yesterday that next release will solve the problem, which is expected in the beginning of February.
Regards,
Maria
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- roger.jud1 @ maria.lindhagen@advania.com on Jan 25, 2018 7:27 AM
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  As far as I know the notification mailing has worked for multiple receivers (separated by ; in the receivers field) in our SLM 8.1. Now we're running 8.2.03.
  As we have automated several alarms and reports I would be strongly interested to know exactly why and where the mailing doesn't work anymore, so that I can send those notifications manually.
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  - SRichards @ roger.jud1 on Jan 25, 2018 8:38 AM
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    Roger,
    
    I am able to send reports to multiple people, but when I try to create a new notification to send an email telling users that their software is expiring using My Notifications, I can't save the notification whether I use a comma or semicolon to separate the names.
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    - roger.jud1 @ SRichards on Jan 25, 2018 9:51 AM
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      Got it. So the existing should still work. I've just checked that and I confirm: Not able to save new notifications
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maria.lindhagen@advania.com Feb 5, 2018 3:06 AM
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Hi!
Correct as Kristy answered, the function does not work at all for the moment (not even to one receiver what we noticed). The release with correction is expected to come in the beginning of this month, however no date is communicated.
Regards,
Maria
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- rswain @ maria.lindhagen@advania.com on Feb 5, 2018 7:44 AM
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  Hello - I would hope that Snow sees the urgency in this function and fixes the issue as soon as possible.
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sigam Feb 7, 2018 9:37 AM
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Hi all, Snow License Manager version 8.2.5 is available since 06. Feb. 2018.
Please refer release notes about new features and fixed issues (https://snowsoftware.com/sites/default/files/documents//slm825_release_notes.pdf)
One point is: Administrative task "My Notifications" under the Administration panel now supports multiple email address entries where input data are separated by comma or semicolon. (PRB0040825)
Regards Siggi
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