Hi
I just setup the office 365 connector and when i do a test connection for office 365 user i get the below error
"The term 'Connect-MsolService' is not recognised as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name or if a path was included, verify that the path is correct and try again."
Can anyone help please?
Thanks
Ammar
Hello Amar,
please contact Snow Support via the Support Portal or support@snowsoftware.com.
Our experts are pleased to assist you.
/marcel
Hello Amar,
when you file in your support ticket, please make sure to attach as much information as possible. This speeds up the support process. The most important information is the version of your products and the log files. Please have a look into C:\Program Files\Snow Software\Logs, where you can find some important logs. Your local support may ask for additional logging information afterwards.
/marcel
Hi Marcel,
I have to say two things:
1) O365 connector requires extensive troubleshooting guide. If there's no guide available (I'm about to check, since I also have problems with one O365 connector installation), please create one asap.
2) Snow Support. I hate to say this, but without any SLA for tickets I prefer this community site for answers or contacting directly Snow Software employees.
Br,
Juha
Hi Juha,
you can find the O365 Connector User Guide here. Like all other user guides, you can find this document in our support portal.
Too bad to hear, you are having issues with Snow support. I will raise this internally.
/marcel
Hi Marcel,
Thank you for your speedy reply. Do you have anything else beside official O365 Installation Guide (which is 11 pages long and without Troubleshooting section)
Br,
Juha
Hi Juha,
I'm afraid, this is the only information I can give you regarding O365. Please contact your local Channel Manager or Customer Success Manager, they may help you out.
Also, I would recommend you to stick to the support process, to solve this quickly.
/marcel
Did you install the 2 MS files that are required to run O365 connector? AdministrationConfig and MSOIDCLI_64.
Hi Peder
Thanks for the info i cat believe i managed to miss those 2 under pre-requisites to the O365 connector. I managed to get hold of the MSOIDCLI_64 but am struggling to get hold of AdministrationConfig as i get redirected to this site when i google it Microsoft Connect is Retired - Collaborate | Microsoft Docs
Thanks
Ammar
Hi Peder
I managed to find a setup file from a Microsoft Forum and everything is working now i can see Office 365 data in Snow.
Thanks
Ammar
Did you install the 2 MS files that are required to run O365 connector? AdministrationConfig and MSOIDCLI_64.