Do I need a new license key for the latest Inventory 5 updates?
We are licensed for Snow Inventory 5.
Assuming you have current maintenance, no. They should come to you automatically through SNOW update Service. You can run that manually by going to "C:\Program Files\Snow Software\Snow Update Service\SnowSoftware.Update.Gui.exe" on the SLM Server or Inventory 5 Server to verify. It also will show you the last time versions were updated by clicking Check for Updates and/or View Update History.
We have maintenance and licenses, we've received the updates but they're not uploading without new license keys.
I've contacted our Account Manager and raised a ticket.
Have your licenses expired? If you are not already aware you can take a look by going to the Web Configurator App in SNOW and to the License Tab. Shows you all you licenses and their status.
If it is not in the Start Menu, you can launch by going to:
C:\Program Files\Snow Software\Snow License Manager\Tools\WebConfigurator\WebConfigurator.exe.
Each License Key you purchased and/or loaded is listed there, along with number if units (total licenses) and whether or not it is expired or has not expiration (no expiration date).
if you have a look at your licensing documents, you are entitled to use the main versions stated there. This will be (if you use the latest versions):
As long as you are under maintenance, you will receive updates via the integrated Snow Update Service.
Please contact your local account manager, if you have detailed questions.
Thanks for the info - I thought that to be the case, we are on the latest versions and have maintenance and appropriate licenses.
Ive contacted our account manager as we are unable to load the updates as we are being asked for new license keys.
actually, if you have technical difficulties, it would be better to open a support ticket. You can do this by going to www.snowsoftware.com/support or by writing a quick email to email@example.com.
i have done that now - thanks.
I opened a support last Friday due to the same problem. I just got the confirmation that it is a bug, so I am confident that it will be fixed soon.
yep our issue has now been resolved.
thank you for your feedback. Happy to hear, you're up and running.
My Issue has been resolved, too (New License Key needed).
excellent we needed a new license key too.
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