All accounts currently return unkown username and password, even when the users reset thier password it stuill returnsa an error effectively locking everyone out including the Admin. Restarting the server resolves nothing. Has anyone else experianced this?
Only started its one I haven’t seen before and rebooting the servers didn’t resolve it. Only thing I am thinking is a locked DB, but that would mean a backup at 9:30 this morning
Might be worth pulling the SLM, Inventory and SQL Database logs and sending them off to Snow Support. I haven't heard of this error before, it sounds like it's either a lock DB, Incorrect DB Credentials or the Login Instance is looking at the wrong place for the user details
Hi Daniel,
I had this same issue once last year. Noone (also administrators) could login to SLM after updating SMACC.
I needed Snow support to help me. Although we first thought it was a problem of encryption this wasn't the original problem. The solution was very simple, but I don't remember exactely what it was.
My ticket was INC0064093. When you contact Snow support I think they can check the content of this ticket and help you quickly.
Please check the logs in C:\Program Files\Snow Software\Snow License Manager\Web\Logs
I think he there found the problem.
Ok so its resiolved itself which can only mean it must have been a DB locking issue. If anyone has the actual reason then that would be great even for just future users who come across this issue.
Has this only just started or has it been going on since the service was set up?
Sounds like there could be a configuration issue between the Inventory/SLM and the SQL Database.