I have made some deletions in my license records and then added new for the same application. My numbers are off as if it is still pulling qty from the deleted license and adding to the re-created license. Does the CID removal cleanup work in SMACC by getting rid of those deleted records? I have it set to 30 days. If I change to one day, will I have a clean slate after 24 hours? P.S. I'm still on SLM7.
Hi Juli,
this is only for Service Provider editions, to give their customers a chance to renew the Agreement after it's expiration, before all customer data are deleted from the database.
your problem should be solved by the license compliance calculation anyway. If you deleted all old licenses, they shouldn't be show up in the next calculation - normally scheduled every hour.
You should check if it is working. It has a line in the Alert List, or check the logs on the Snow Server itself - maybe the service is not running.
Best Oliver