I have the office 365 connector setup and showing in SLM, but i dont see any costs. When i click the Total cost for the current month tab i see the below
Whereabouts would i need to go and set the costs?
When you click on the “Total cost for the current month” tab you will see the subscription plans in the bottem of the screen. You should be able to scroll down. In the last column you can see a small arrow. Click on it and you can add a new subscription plan.
If there are no subscription plans you can't add a cost period.
Kind regards, Jeroen
Thanks for your reply
I checked and i cant see any subscription costs under that tab the same is for Assigned subscriptions tab. But under Total users i see our licensing plans
Do you now what i would have to enable and where to see the subscription plans under assigned subscriptions and Total cost for month tabs?
There is nothing else to enable. If you have configured the Office 365 connector it should show you all the subscriptions. Does your Office 365 user account have sufficient rights to read all the information from the Office 365 portal? It should be a user account with the Skype Administrator Role.
I have just checked and yes the user used in the office 365 connector is set up as a Skype for business admin.
I found what the problem was so we had an issue which was already being looked into and in the background the snow service for office365 would crash out and not run. Hasdnot been running since February!!
Once this was fixed i was able to see our subscription plans and assign costs to them. Is there anyway to add historical costs for last year?
It looks like Snow has released updated O365 Connector User Guide (release date 8.3.2018). Take a look.
I have a problem when saving the figures that I have put in the cost plan. When I press Save I get a message that it will take a while before the system is updated, and I will be notified when this is done. Unfortunately nothing happens.
What am I missing?
I would check the Snow License Manager Office 365 service on your master server and make sure it hasn't stopped and is running.
Thanks Ammar - will try this!
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