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Devices aren't showing custom device name, is there a fix?

Question asked by ChrisG on Mar 16, 2018
Latest reply on Apr 17, 2018 by craig.davies

All of our tablets have been renamed on the device itself to reflect an asset label assigned to each of them. Snow lists the device name as "Username_tablet model" instead of this custom name. Is this something easy to change? Obviously we have 800 users now who refer to their devices by the asset label we have stuck on them and it's causing some bother.