AnsweredAssumed Answered

Base Licences

Question asked by tracy.osullivan on Apr 13, 2018
Latest reply on Apr 17, 2018 by Zebigbos



I am having an issue with establishing base licences. I've been receiving licence details from people and inputting them into SNOW all this is working fine but any licence with upgrade rights requires a base licence before it can be uploaded correctly, however I'm struggling to get the base licences from people. They've been sending me on all the documents they receieved when purchasing the software and I'm not sure what exactly a 'base licence' is or how to upload a licence into SNOW and to mark it as a base licence.

Is any one else having any similar issues?