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SaaS: Box Connector

Question asked by Laim McKenzie on Apr 16, 2018
Latest reply on Apr 24, 2018 by hameed.iqbal

Hi, 

 

Recently upgraded our SIM tool to set up the Box Connector for one of our customers (Partner Platform).  During the setup, I have forced the aggregation for the connector and it is throwing the following error:

 

2018-04-16 13:08:44,719 [8] ERROR SnowSoftware.ExternalDataProvider.Providers.SaaS.Connectors.Box.BoxBusinessFacade [(null)] [(null)] - Exception in RetrieveProviderAccount. ProviderType: Box Exception:JSON integer 12586331636 is too large or small for an Int32. Path 'entries[0].space_used', line 1, position 288.
Newtonsoft.Json.JsonReaderException: JSON integer 12586331636 is too large or small for an Int32. Path 'entries[0].space_used', line 1, position 288.

 

Has anyone else had an issue setting this connector up?  I've logged an incident with the service desk, but interested if anyone has had this issue / resolved it.  

 

I can confirm that the test connection works, and the app is connected etc.  Just as soon as it pulls the data, the above happens. 

 

Thanks for any help.   

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