Hi,
We've recently updated to SLM v8.3.00. I've noticed that in the SLM SMACC, the "Override Application" button no longer seems to do anything:
When I press the button (after selecting an application definition) nothing happens. There's no error message, nothing appears to change on the screen, it just looks like the button is not hooked up to anything.
Is this a common problem, or is it just us?
Thanks, David
Hello David,
yes, I could recreate your finding.
Please contact your local Snow support.
Greetings,
Roland
Roland - why does the end user have to create a ticket with Snow, when you've confirmed there is an issue and you work for Snow? It would seem the resolution would come faster if noted internally?
I'm experiencing weeks of backlogged tickets and this seems like a software issue.
Thanks for the clarity.
Hello Randy,
I am not aware of the status of our support at the moment.
Possily your tickets need some more time due to complexities in those issues.
All issues will be solved, that I know.
Greetings,
Roland
Thanks, I have logged it with the support team.
Regards, David
Just an update. Snow Support have also confirmed this issue, and are going to create a problem report on this. They mention that right clicking the application and selecting "Override Application" continues to work instead of using the button.
Unfortunately, Snow Support have closed my problem report for this problem. They tell me it won't be fixed in the near future and will be recorded as a known issue instead. I must admit that I'm a little bit shocked, because it looks like a very simple fix.
So I have asked them if they might reconsider, on the basis that customers could begin to lose confidence in the product if there are buttons which just don't work. I'm not sure if it is very likely they will re-open it though.
David - thanks for the update and sharing. Very interesting mindset on Snow's part.
Yes, I agree. Considering the comments from roland.meier2 above I thought that this might get fixed, and especially since this button is quite prominent in the UI.
Doesn't make much sense to log it as a defect and not fix it, considering they could either just hide the button in a new update until they fix it instead of just leaving it there, broken, or have the button call the same code as the right click.
I'm not sure on Snow's development plans or bug fixing schedule, but this seems like a very easy bug to resolve considering SMACC is written in .NET (I assume it's C#).
Let us know if they reopen the problem ticket.
Thanks. I agree with your assessment - it looks like a nice "easy win" to me.
I will certainly post an update if there is any progress. I did try my best to convince them this should be a simple fix. But they seemed quite resolute that this was not going to be fixed in the near future.
Regards, David
Interestingly, I've just noticed that the "Override Bundle" button still works fine, it appears this bug only happens when you try to override an Application.
Here's a link to the Knowledge Base article about this problem.