when we were checking the status of Snow Update Service we found these error messages:
can you help us to clarify them and what causes them and what should we do to get it to work ????
The screenshot is not providing much of information.Once you click on the ERROR itself if will popup a screen with the error details in it.
besides this, the errors can be found on the Snow Server, please make sure to include this once you filean incident for this using our support portal. ('C:\Program Files\Snow Software\Logs\UpdateService')
This information will help our support team to understand to issue and propose a solution/fix.
Kindly find the error message that we found on the log file :
2018-05-03 03:01:53,575  ERROR SnowSoftware.Update.ProductData.ProductDataInstructionManager [(null)] - Unable to execute sql instruction for SnowLicenseManagerEnterpriseEdition. Error: Invalid object name 'tblRecentPage'.2018-05-03 03:01:53,684  ERROR SnowSoftware.Update.ProductData.ProductDataInstructionManager [(null)] - Unable to execute sql instruction for SnowLicenseManagerEnterpriseEdition. Error: Invalid object name 'tblRecentPage'.
when we rechecked the log folder that you pointed to we foun that there is another type of error messages too as it shows in the attached picture.
I would suggest, that you open a Support Ticket for this. Our colleagues can help you quickly with this. Please attach the full log file (txt file) to the ticket.
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