PeteS

Latest Snow Agent

Discussion created by PeteS on May 3, 2018
Latest reply on May 3, 2018 by GM72

Hi,

we have recently rolled out the latest Snow agent and I was under the impression that it automatically removes any older version of the Snow agent. However, this was not the case so I raised it with my service provider.

I was then informed that it doesn't remove the older version, but this is something that they have to do back end. So as you can imagine I am a little puzzled.

Not sure how they remove this backend as they would not have access to our devices, or is this something that is tweaked within the SMAC tool, which I don't have access to as that is for the service provider to manage. If it is the latter, is this not just a manipulation of data and in reality our devices would in fact still have two installations?

 

Appreciate your thoughts.

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