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SUS - SelfUpdate error

Question asked by Viktors Advocate on May 23, 2018
Latest reply on May 25, 2018 by Viktors

Hi!

 

We have the following error on self update checking:

2018-05-22 19:00:06,252 [3] INFO  SnowSoftware.Update.ProductCollection [(null)] - Received results from ApplicationService/Request.

2018-05-22 19:00:06,268 [3] INFO  SnowSoftware.Update.ProductCollection [(null)] - Received results from ApplicationService/Request.

2018-05-22 20:00:10,245 [6] INFO  SnowSoftware.Update.SelfUpdate [(null)] - Checking for self update

2018-05-22 20:01:10,678 [6] ERROR SnowSoftware.Update.SelfUpdate [(null)] - Unable to retrieve update service file list: The request channel timed out while waiting for a reply after 00:00:59.7968718. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. (2018-05-22 17:22:01 UTC)

2018-05-22 20:01:34,995 [6] ERROR SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Could not carry out self update check.

System.TimeoutException: The request channel timed out while waiting for a reply after 00:00:59.7968718. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'https://updates.snowsoftware.com/us/ApplicationService.asmx' has exceeded the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The operation has timed out

Are there any suggestions how to resolve it?

 

Best regards,

Viktors

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