AnsweredAssumed Answered

Change AP_Administrators group without web ui

Question asked by mathias.wickel Advocate on May 29, 2018
Latest reply on Jan 18, 2019 by Filip.Gasiorek

Hello, everybody,


I have the following problem with a customers Snow AP. This is a new installation
Every user in the AD - group AP_Administrators has no access to the Snow AP and only a grey website appears (the loading logo appears briefly). The AD group has a different name and is not called "AP_Administrators", as stated in the documentation - but in my opinion this should not be a problem, or?

In fact, we have no way to administrate the system, because only normal users without extended rights have access to the interface. The user group also has a different name, but access is possible here


We are now looking for a way to change the AD group that was specified for the administrators during installation.
This change should be done without WebUi, because we have no access as described. Where in Snow AP you can change this entry later (SQL, Config file,..)


Another option would be to reinstall the Snow AP ...


Thanks and Best,