We have already implemented several workflows with the help of the SAM Automationbook. Usually, however, only a few employees were contacted via e-mail.
A customer has the requirement that the individual users are no longer informed, only the group mailbox - but at the same time all users of the group mailbox should see the request in the portal.
I have already gained the following options:
- Creating a special AD user with the group mailbox address and assign only this account as Owners_Primary. Only the mailbox will receive an email. But now all employees need to know the account password and must interact as this user, which is not complianct
- Creating a special AD user with the group mailbox address and assign only this account as Owners_Primary. Assign the AD group containing all relevant users as Owners_Secondary.
This solution is okay, because only the special AD users receives an eMail and all others users can see the request in the portal without an email notification.
- Leave the Owners_Primary empty and add the AD group containing all relevant users as Owners_Secondary. Create another eMail only activity to inform the group mailbox.
This solution didn't work, because the workflow activity needs an Owners_Primary object
As you can see, option 2 is the best solution. I only see one "problem" here: IT has to create an additional AD user for each group mailbox, which isn't always possible. I would prefer a solution without the additional AD user
In what way have you implemented such a requirement in customer projects? I look forward to your suggestions