Snow Connector to Service Now Setup

Discussion created by JamesReading on Jun 21, 2018
Latest reply on Jul 2, 2018 by JamesReading

Good Morning all,


I've recently had our Snow Connector to Service Now setup but we've come across a little issue.


This post is more of a putting the feelers out there to see if others experienced the same or whether they know how to assist.


After setting up the links and authentication we tested the connection and it tested successfully. The issue we have is when we start the aggregation it looks like it goes to our SLM App server, gathers information but can't get it across to Service Now.


Service Now records don't show any attempt for Snow to connect to it at all and the aggregation fails.


We are checking Network Traffic as we speak and authentication details are correct but it fails each time.


Has anyone else experienced this or seen this issue else where before?


Many Thanks in advance