on Jun 25, 2018Another best practice question from me!
We have purchased 2 bundles from the same company with a total cost for all of it.
Bundle 1 - snow recognises this is a bundle.
-app within bundle 1 - snow recognises these are in a bundle and are licensed.
Bundle 2 - is not available on snow
-app within bundle 2 - recognised as licensed but not bundled
-app within bundle 3 - says not licensed and not bundled. (I know this should be licensed)
Now with the help of a fellow SAM'er with far more expertise than my own, I have changed the metric to licensed for app 3. I do not wish to bombard him with questions so asking the outer circle.
Now, should I ignore Bundle 2 and just license the applications separate? I was thinking of just adding app 2 and app 3 at the same quantity as the bundle (Bundle says 10,000 clients so i would do 10,000 for each) but with 0 cost and a note to state it is involved in the bundle.
Alternatively, shall I inform SNOW some way to try and get the bundle info added and corrected?
May I remind, I am still an absolute newbie!
Any answers much appreciated.
Hi Gemma,
Welcome to the Snow comminuty!
This situation fortunately has an easy solution.
You can send a request to Snow to:
You can do this through the normal Snow ticketting system (log in to https://snowprod.service-now.com/support and create a new Support ticket). No need to ignore the bundle, inputting the information in Snow as close as it really is will always be your best bet and in the long term, it will spare you headaches .
Information about the template to request new applications to be defined and recognized in Snow is available here.
By doing so you will also increase the global Snow database and allow others to benefit from your input which is also the strenghth of Snow SLM.
Feel free to post more questions on this subject here and we will try to clarify things for you.
Regards