on Jul 4, 2018We notice the Windows Snow agent 5.x is creating multiple log files but we have no idea if this will go on 'forever' or that after a certain number of logfiles (snowagent-2018.......log) the oldest one will be overwritten? A kind of circular logging? Does anyone know how this works?
Thanks,
Gert-Jan.
Hi Jorge,
thanks for your reply. We did change the parameters or in fact this was done by Snow when we requested a 5.3.0 installation package. It was:
<Logging>
<Level>info</Level>
<MaxSize>1024</MaxSize>
</Logging>
and it changed to:
<Logging>
<MaxSize>10240</MaxSize>
<!-- error, warning, info, trace, verbose -->
<Level>verbose</Level>
</Logging>
So quite a difference. We are fine with this if the number of logfiles is limited, that's why I would like to know. I did check the Configuration document for all Inventory agents before I created this post but there is no information on max number of logfiles in there? So my question still stands
Hi gert-jan.kosterman@dllgroup.com!
Hmmmm... not sure why the support team has configured the agent to verbose (this practice is recomended for issue supporting or testing...).
I suggest you to set the Level again to info and check the result.
The number of the log files depend of the content collected during the agent scan, so if you exced the MaxSize, a new logfile will be created. Something similar to compression software application.
Best!
Jorge
Hi again,
I'm going to chance both settings back to what they where: Info resp 1024.
And I understand that depending on the MaxSize a new logfile will be created but I assume this will not go on forever? What I still would like to know: isn't there a kind of rotate mechanism that after a certain number of logfiles the oldest will be deleted before a new one will be created otherwise you could and up with a disk running out of free diskspace because of Snow logfiles.... That's the question I would still like to get answered.
regards,
Gert-Jan.
Hi gert-jan.kosterman@dllgroup.com!
Just tested in my computer:
So the agent is purging the older one after every executed full scan.
Anyway, just opened an internal question to confirm that number and the possibility to change it using the snowagent.config.
Best,
Jorge
Hi gert-jan.kosterman@dllgroup.com!
I think this could be related with the configuration set for the logging in the snowagent config file MaxSize and Level and log.append setting: depends of the detailed Level and MaxSize, the more logfile parts will be created.
Try to increase the MaxSize value and change the Logging level.
Take a look of the KB post:
Technical Reference: Configuration document for all Inventory agents
https://snowprod.service-now.com/support/?id=kb_article_view&sys_kb_id=21436d1f6fd6aa00854bff554b3ee405&sysparm_tsqueryId=ad31f626db4b1b0056cb2de74b9619d1&sysparm_rank=1
Hope this help.
Best,
Jorge