AnsweredAssumed Answered

O365 connector not writing to SLM

Question asked by alastair.smart on Aug 9, 2018
Latest reply on Aug 10, 2018 by alastair.smart

Hello all,

I have just followed the user guide to configure the O365 connector and I get the following in the log file..

 

 2018-08-09 13:08:59,696 [1] INFO SnowSoftware.ExternalDataProvider.Properties.ProviderScheduleDialog [(null)] [(null)] - Next run time for Microsoft Office 365_1 is: 09/08/2018 13:10:00
2018-08-09 13:10:03,259 [6] INFO SnowSoftware.ExternalDataProvider.InventoryAggregatorService [(null)] [(null)] - Adding Microsoft Office 365_1 to due provider list
2018-08-09 13:10:03,368 [6] INFO SnowSoftware.ExternalDataProvider.Aggregator [(null)] [(null)] - SIM version 5.9.0 (1159)
2018-08-09 13:10:03,368 [6] INFO Microsoft Office 365_1 [(null)] [(null)] - Starting import of Office 365 data
2018-08-09 13:10:03,368 [6] INFO Microsoft Office 365_1 [(null)] [(null)] - Importing resources
2018-08-09 13:12:18,555 [6] INFO Microsoft Office 365_1 [(null)] [(null)] - Accounts.Size() == 1, Account.Skus.Count == 30, Account.Users.Count == 9066
2018-08-09 13:12:18,555 [6] INFO Microsoft Office 365_1 [(null)] [(null)] - Starting to export Office 365 data into SLM
2018-08-09 13:12:18,555 [4] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - RetryHandler request (1/3) Timeout:120 seconds...
2018-08-09 13:12:19,696 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - Did not get a success code back -> OK
2018-08-09 13:12:19,696 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - SLM API ImportId: a8b629b0-8f7a-4722-b65c-ba3df55c8136
2018-08-09 13:12:19,711 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - RetryHandler request (1/3) Timeout:120 seconds...
2018-08-09 13:12:19,789 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - Did not get a success code back -> NoContent
2018-08-09 13:12:19,789 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - CheckSuccessWithOptionalExtendElseRollback source[Account]
2018-08-09 13:12:19,805 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Account was successfully
2018-08-09 13:12:19,805 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - RetryHandler request (1/3) Timeout:120 seconds...
2018-08-09 13:12:19,915 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - Did not get a success code back -> NoContent
2018-08-09 13:12:19,915 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - CheckSuccessWithOptionalExtendElseRollback source[Skus]
2018-08-09 13:12:19,915 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Skus was successfully
2018-08-09 13:12:20,149 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - RetryHandler request (1/3) Timeout:120 seconds...
2018-08-09 13:12:27,352 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - Did not get a success code back -> NoContent
2018-08-09 13:12:27,368 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - CheckSuccessWithOptionalExtendElseRollback source[Users]
2018-08-09 13:12:27,368 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Users was successfully
2018-08-09 13:12:27,586 [23] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - RetryHandler request (1/3) Timeout:120 seconds...
2018-08-09 13:12:32,180 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - Did not get a success code back -> NoContent
2018-08-09 13:12:32,180 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - CheckSuccessWithOptionalExtendElseRollback source[Users]
2018-08-09 13:12:32,180 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Users was successfully
2018-08-09 13:12:32,196 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - RetryHandler request (1/3) Timeout:120 seconds...
2018-08-09 13:12:32,289 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.HttpClient.RetryHandler [(null)] [(null)] - Did not get a success code back -> NoContent
2018-08-09 13:12:32,305 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - CheckSuccessWithOptionalExtendElseRollback source[Commit]
2018-08-09 13:12:32,305 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Commit was successfully
2018-08-09 13:12:32,305 [35] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Exporting was successful for account name[wcconline], ImportID a8b629b0-8f7a-4722-b65c-ba3df55c8136
2018-08-09 13:12:32,305 [6] INFO Microsoft Office 365_1 [(null)] [(null)] - Office 365 integration finished

 

And no data is written to SLM.

 

Has anyone else seen this?

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