The VMware connector is working and files are being generated and processed. Active Directory is being scanned. None of my ESXi hosts are showing and my auto-generated datacentres are empty. Any ideas where to start looking?
well... let's see. Are the Hosts in SLM somewhere??? are the hosts in SLM in the database?
Start in SMACC and check the AUTOGERNERATE_DCC and AUTOGENERATE_DCC_MINHOSTS Settings. For ESXi and no vcenter server in place it should be "1".
If that looks good, check the DUJ Log, also in SMACC. Read it carefully and complete for any errors and for everything about Computer Inventory.
Check your "Inventory Source" Settings, and the default organisation (which shouldn't be an integer number).
Check your SIM vsphere scanner settings, if they are correct.
And make sure, you have at least one Computer scanned with a Snow Agent or any other source than vsphere (should't be a problem nowadays, I think)
So, happy troubleshooting and do not hesitate to contact Support or your Consultant for this thingies.
Ok here goes:
None of the 10 ESXi hosts are appearing in any report.
All the vmware reports are empty.
The two datacentres are empty in the reports.
The settings in SMACC are all correct.
All references to VMware in the DUJ Log are correct and without errors, in fact there are no errors in the log at all.
Inventory source and organisation settings are correct.
SIM vsphere scanner settings are correct and respond positively to the test.
We have 7,700 computer objects scanned using agents of various types (Windows, Mac, Linux).
The Oracle connector is working and listing correctly.
The AD connector is working correctly.
Hm, not good,
Last one: Do you have the VMO (virtual machine option) License Key in place? (Web Configurator)
Last Last one: Can you see them in Snow Inventory without any problems? (not asked before, but should be a yes, following your question :-) )
Otherwise get in touch with support, including all versions you have. (make sure, you are up to date - there were new sim and slm releases during the last weeks.) This is definitely not a normal behavior, I would mean.
We have VMO and there is a license key for it listed.
If you are asking do they appear in any reports anywhere then, No. If you mean something else then I am not sure how to look them up.
You said the files are "processed". First GUI where you could see, that they are processed correctly (not just put into the error folder), is the Snow MACC of Snow Inventory, on "Devices". That's where I was aiming for. But the fact, that there are Datacenters already created in SLM, means that there are at least some snippets comming around.
But as said before - this behavior is strange, and if all is set up is correctly, and your license keys are working and the logs are clean - get it touch with support: Hand In Hand With Snow Support
Turns out that the connector credentials require specific rights over VMware that are not detailed in the setup. (You could give it full permissions, if you have no security oversight).
Retrieving data ...