Hello,
Has anybody else tried pushing out the v6 Mac Agent? We're in the process of doing that. In the Inventory SMACC the computers show as successful:
...however not one of those machines reports in with the v6 agent. They all still show as "Snow Agent - OS X 5.1.0".
Has anybody else managed to deploy v6 of the Mac Agent?
Regards, David
Hi David,
Either something is wrong with the deployment, or Inventory / License Manager fails to update the version info in the user GUI.
If you open SMACC for Inventory Server and check the installed applications for one of the Mac computers you can find the raw data from the inventory agent. If this is still reporting with 5.1.0 I would say that the distribution failed, and Inventory Server is giving you a false positive of the distribution status.
You can also check the log from the agent in SMACC, maybe you will find the current agent version mentioned in it, it usually writes that when the agent starts. You might also find some information related to the upgrade process, if there was a problem and a rollback for example.
Hi Martin, Thanks! Yes checking that is quite interesting. If I check one of these machines, it shows the "date installed" as 11th October which indicates that the update actually took place. However the version remains at 5.1.0, which is strange. It looks like the wrong version was installed. I also checked the file size and it remains the same as the other 5.1.0 agents. So it appears that version 5.1.0 was reinstalled rather than version 6.
I am trying another update for the v6 Mac agent ... to see if the same problem happens again.
Regards, David
Hi David,
Could it be that you still have your previous Agent deployment "In Progress" in your Inventory Server?
So maybe the new deployment pushes v6.0. But the old deployment, depending on how it is configured, might be pushing back v5.1
It is worth checking.
Thanks Samuel, I did think of that, but I think you have to specifically tick a box to allow agent downgrades. However, I will double check it just in case. I suppose the other possibility is that there is a bug and the downgrade is still happening even though the box has not been ticked... It's worth double-checking.
Yes, I think that the push of agent updates is not 100% baked since sometimes, a published push does not start (I had the experience twice recently).
I remember that a year ago, when I started with pushes of agent updates, I found out that playing with that tickbox would trigger the update, otherwise, it would not progress. In your case, it seems to be progressing but the reports say otherwise. It might be good giving that tickbox a go.
Unfortunately, it is not clear how those pushes work: If you pause an old push, does the new push re-try to update the agents? Is the update based on a once-only check of the client or is it a continuous (daily?) check? For example, if I manually install an old agent (5.3) on an inventoried computer that had already received the new agent pushed (6.0), will the client receive the update again? Maybe a Snow specialist could shed some light.
I have just noticed that v6.0.0 of the Mac agent has been removed from our inventory server and has been replaced with v6.0.1 instead, so I will push out that version and see if it is any better.
on Oct 12, 2018
I'm starting to wonder if the updates are happening successfully ... but the v6 Agent for the Mac still reports itself as 5.1.0. That would match what we're seeing because the SMACC is definitely showing the updates as successful.
Hopefully somebody else can let us know what happens when they roll out new Mac Agents...