AnsweredAssumed Answered

Licenses disappearing...

Question asked by AaronWH on Nov 9, 2018
Latest reply on Nov 12, 2018 by AaronWH

I was updating our Adobe agreement that had 8 licenses within it. I deleted one of the licenses that was no longer needed. This was completed and then Snow went down for a period of 10-15 minutes. When going back to the agreement I noticed that 4 other licenses had disappeared. I went to Admin > Action Log to make sure that it was just the one license deleted, this was confirmed. 

I raised this issue with Softcat who found 20 licenses had been removed - they have been unable to determine the root cause to this.


Has anyone else come across a similar issue before?

Was the deletion of the licenses caused by Snow going down?


Any assistance anyone could give with this to get to the bottom of the issue would be appreciated!