I've no training on Snow, so maybe completely missing the point here....
I have recorded all our licences by creating an agreement, then attaching a licence to it. If I run an 'all agreements' report, I can see the agreement, licence, and most importantly - costs.
I need to create a record for hardware maintenance now, but if I create an agreement "maintenance agreement", there's no where to put a cost. I can't create a licence against the agreement, as it isn't really a licence. How would I then be able to report on costs on a maintenance agreement only? I could add a licence against the agreement, but then I can't complete the application drop down field, as i have nothing to put it against.
Hope that makes sense!