AnsweredAssumed Answered

Unable to install SNOW Agent 5.3.0

Question asked by jonathangledhill on Nov 16, 2018
Latest reply on Nov 19, 2018 by ines.schaefer

Hi,

I am currently packaging up the SNOW Agent 5.3.0 for deployment, we will be replacing version 5.2.2.

The old version has apparently successfully uninstalled but the 5.3.0 version fails to install.

It would appear that there are some remnants of the old version still installed as the log file states: 

 


MSI (s) (60:34) [10:16:09:509]: Note: 1: 2205 2:  3: Error
MSI (s) (60:34) [10:16:09:509]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (60:34) [10:16:09:509]: Product: Snow Inventory Agent -- Error 1714. The older version of Snow Inventory Agent cannot be removed.  Contact your technical support group.  System Error 1612.
Error 1714. The older version of Snow Inventory Agent cannot be removed.  Contact your technical support group.  System Error 1612.

 

Is there a cleaner tool or similar for the SNOW Agent? Windows doesn't seem to think the old agent is installed and it does appear to have removed the old files etc.

 

Any suggestions?

Thanks in advance.

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