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ServiceNow CMDB / SNOW connector

Question asked by spr123 on Nov 20, 2018
Latest reply on Dec 3, 2018 by LynnR

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We have a installed "Product and Service Catalog Update" and "CMDB Integration" application in our ServiceNow Instance, SNOW Connector enabled for the integration between ServiceNow and SNOW. It is working working fine, pushing the updates from SNOW to ServiceNow.

But we would like to only push computer and Desktops from the SNOW tool and and like to disable other things like users, network adapters and so on. Could some please advise if this is possible and How can this customization can be done?

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hameed.iqbal Nov 23, 2018 8:56 AM
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Hi Sravya,
In the current official version of SIM 5.12 you already have some filtering options (screenshot below).
This allows you to include/exclude Users, reported VMs on data centers/clusters, Mobile devices or computer applications.

Additionally we are introducing some more filtering functionality there one one be able to include/exclude Servers/Desktops.The term desktop in this context here means workstations and laptops.
Additionally, you have the possibility to disable the transfer of data from ServiceNow staging tables to ServiceNow user tables in transform maps.
For example you can disable the transfer of Network adapters, Disks info, Users etc
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- LynnR @ hameed.iqbal on Dec 3, 2018 6:29 AM
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  Hi,
  I have a similar question. We don't want to import manufacturers from Snow as we already have them in ServiceNow. In fact, the only part of the Product and Service Catalog Integration we are interested in is Software Models. I made the transform maps for Manufacturers and Hardware Models inactive and set the choice action on manufacturer in the Software Models transform map to 'create'. The import for Manufacturers ran and the transform did not complete, as expected, but everything stopped at that point and the imports for Hardware and Software Models did not run. Is there a way I can prevent some imports running while still allowing subsequent ones to run?
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  - LynnR @ LynnR on Dec 3, 2018 10:27 AM
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    Update: I found that the Import Status was stuck 'InProgress'. By manually changing it to 'Complete' the other transforms ran. This leads me to believe that the onStart transform script was running even though the transform map was inactive.
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