AnsweredAssumed Answered

Adobe Acrobat 2017/Adobe Acrobat 2017 Standard

Question asked by Gareth on Dec 3, 2018
Latest reply on Dec 14, 2018 by Gareth

Hello

 

I’m new to using Snow and understanding how Snow collects and collates it’s data.

 

I’m a bit confused as to what Snow is reporting to me in respect if Adobe Acrobat 2017.

 

The licences have been applied to Adobe Acrobat 2017 Standard and a few to Adobe Acrobat 2017 Pro (which is correct) however Snow reports back a mixed estate of Acrobat 2017 Standard and Acrobat 2017 Pro and a number of machines as being neither Standard nor Pro but just Adobe Acrobat 2017.

 

As far as I know there are only the two products Standard and Pro, but why is Snow seeing some installs as just Adobe Acrobat 2017?

 

I’ve read on a couple of other Adobe posts that Snow uses SWIDs to identify/categorise Adobe Acrobat, so am guessing it’s something to do with this, but any suggestions on why this is happening and how to correct this behaviour would be appreciated.

 

Thanks

G

Outcomes