I am see that we have a duplicate entry on the inventory. Both have exactly the same information including S/N. What can cause this to happen? I would expect this if the SID, S/N changed but nothing has changed.
please check the site name of both.
possibly the site name is different.
This is now resolved, cheers Detlev Eufinger, The organisation had changed. as it was a newly built machine using SCCM and the sccm installation of SNOW gives a different organisational name.
We can configure a module within Inventory to filter that machine into processing in "hostonly" mode - this is not a fix but could help diagnose the issue.
Additionally, you can log a call with support - they should be able to look at the .snowpack file itself.
Hi Anthony. HostnameOnly mode will still take the sitename into account, even though the name of the feature suggest otherwise. So the Unique Identifier will still be hostname + sitename in the end.
Retrieving data ...