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Release information

Product:                            Snow Device Manager
New version:                     5.6.4
Release date:                    November 7 - Nordic SaaS
Release date:                    November 14 - On Premise
Distribution:                      Installation media
            

Components

The following components are impacted by this release:

Manager – all users will be prompted to update this component to the latest version.

Snow Android app – will be updated to the latest version via Google Play. Manual download is required for users who opt out of Google Play updates or who download the app from elsewhere. This version of the Snow Android app supports Snow Device Manager versions 5.x and 6.x.

Cloud Extender – updated manually by Snow Software Services on request. This update is not a pre-requisite for Snow Device Manager 5.6.4 but should be carried out before April 2019 (see below for information from Google).

Server and Snow Mobility Manager:

  • On-premise: needs to be updated manually
  • SaaS: updated automatically 

Enhancements

Android client

On April 10, 2018, Google deprecated Google Cloud Messaging (GCM) in favor of Firebase Cloud Messaging (FCM). Applications using GCM services need to be migrated to Firebase by April 2019, as Google will turn off most of its GCM-related services at that time. To ensure continued service, we have rebuilt messaging in Snow Device Manager to run on FCM services.

The Android client built for Snow Device Manager 6 is fully backward compatible and all instances of Snow Device Manger 5.x will need to be updated to version 5.6.4 by April 2019.

Due to FCM port and firewall configuration settings, before updating to Snow Device Manager 5.6.4, all on-premise customers need to ensure that:

  • Ports 5228, 5229, and 5230 are open for outbound traffic for device access from internal Wi-Fi.
  • Port 5235 is open for outbound traffic from Snow Device Manager frontend servers. 

    For more information about the required network configurations, refer to: FCM ports and your firewall

Corrections

Manager

  • Timeout issues resulting in Volume Purchase Program (VPP) applications not displaying have been resolved so that they now display correctly.
  • SMS messages are now being sent when new devices are created via bulk enrollment from user objects.

Server

  • Intermittent connection issues between the server and Samsung tablets running Android 7.0 have been resolved so that connection is now reliable, and tablets are receiving applications and settings through Snow Device Manager as expected.

Cloud Extender

  • Some minor exception handling improvements have been implemented.

 

Release Notes

With SDM 5.6, Snow is now official Google EMM business partner for the Work Profile solution. The following features and improvements are new in SDM 5.6:

  • Google EMM & Android for Work

  • Integration with Google Play

  • SMM Language Support for German and Portuguese

  • New Android Client (Snow app)

  • SMM for Service Desk
  • Access control lists for domains

  • Corrections

 

Release information

Product:                             Snow Device Manager
New version:                     5.6 
Release date:                    November 27, 2017
Distribution:                      Installation media
Current status:                 Released 

New Features 

The following new features have been added to Snow Device Manager 5.6:

GOOGLE EMM & ANDROID FOR WORK

With SDM 5.6, Snow is an official Google EMM business partner for the Work Profile solution. See the official listing for Android business partners.

Snow Device Manager 5.6 introduces support for the Android for Work Profile solution, which enables SDM to act as Profile Owner on any device running Android 5.0 or later. The solution works by creating a container, or a Work Profile dedicated to business applications and content. The non-intrusive Work Profile enables SDM to manage business data and applications but does not grant access to personal data and apps. Work Profile applications are clearly indicated on the device with a red suitcase badge, and separated from personal apps – see screenshot.

Using SDM with a Google EMM account does not require Active Directory or Google Verification, and no extra charges apply.

Android for Work is available for all SDM 5.6 installations and may be activated at any time. Multiple accounts are supported. Please refer to User Guide: Snow Device Manager User Interface for details.

INTEGRATION WITH GOOGLE PLAY

The introduction of Google EMM provides seamless integration with Google Play enabling organizations to create a corporate app store, simplifying app distribution and improving volume licensing/bulk purchasing possibilities. Deployment options such as silent app installation, whitelisting, and pre-configured apps are all included in the package.

The Google Play integration enables your organization to work with BYOD scenarios (Work Profile) as well as corporate-owned devices (Device Owner).

APPLE CONFIGURATOR ENROLLMENT

SDM 5.6, enables customers to enroll iOS devices using Apple Configurator – a pre-requisite for high-level security scenarios. This capability provides mass-device configuration and simplifies the rollout of devices in some school scenarios.

SMM LANGUAGE SUPPORT FOR GERMAN AND PORTUGUESE

Snow Mobility Manager now provides language support for German and Portuguese.

Improvements

The following enhancements have been added to Snow Device Manager 5.6:

NEW ANDROID CLIENT (SNOW APP)

To align the Snow Android Client (Snow app) with best practices for Android, the way it handles permissions has been modified. Instead of requesting all permissions at installation, the Snow app now requests permissions as they are needed. At installation, for example, the Snow app will just request permission to read IMEI information. At enrollment, it will request the additional permissions needed. This change does not affect previously enrolled devices. Permissions are handled silently for customers using Android Work profiles.

SMM FOR SERVICE DESK                                                                                                           

Based on customer and user feedback, the following new features have been added to SMM for Service Desk in SDM 5.6:

  • Edit user info
  • Edit device name and phone number
  • Exchange collaboration (block/allow device)
  • Extended device Info (UX + SMM)

  New functionality is available for all 5.6 installations with SMM configured.


ACCESS CONTROL LISTS FOR DOMAINS

It is now possible to black- and white-list IP ranges for domain access on a domain level for any environment – relevant for customers with high security requirements.

 

Corrections

The following defects have been corrected in Snow Device Manager 5.6:

Service Now ID

TFS ID

Description

PRB0040669

18904

Packet for VPN (Samsung) Missing

PRB0040670

18991

SD memory card faulty information

PRB0040787

20590

Enrolling new devices (Apple)

PRB0040688

19752

Error when deploying restriction

PRB0041104

23370

Snow Device Manager problem configuring VPN package

RELEASE INFORMATION

Product:                       Snow Device Manager

New version:               5.5

Release date:              March 16,  2017 

Distribution:                Installation media

Current status:           Released to hosted environments

 

 

NEW FEATURES

Snow mobility manager for Service desk

SDM 5.5 introduces SMM for Service Desk, a new role in SMM aimed at Service Desk users who do not need the full-feature interface of the manager. The following features will be available in SMM with SDM 5.5:

  • Start page with Search/Filter/Find item (user and device in this release)
  • View and edit user with related devices
  • View and edit device
  • Device actions:
    • Re-enroll device
    • Delete (Archive) device
    • Wipe (full wipe)
    • Push (self-service) package to device
  • User actions:
    • Add device to user
    • Reset password (only for native users)
    • Lock (self-service/app store enrollment)
    • Edit phone number
  • New user guide for SMM for Service Desk

SMM is available from SDM 5.5 and onwards as a part of the server installation.

New Snowboard widgets

The following widgets have been added to the Snowboard:

  • Device life cycle management – enrolled and archived devices, historically
  • Tampered devices
  • Rejected devices

Server Notifications in manager                                                                                       

This release introduces a system for server notifications in SDM. A new widget on the Snowboard will inform users about relevant server notifications. A list of notifications is also available via the "View" menu option.

In future SDM releases, the notification system will be used by many additional processes. Initially it supports certificate expiry notifications, which have previously been communication via email to the Snow support inbox, leading to missed certificate expirations as users quit or changed role. 

Remove Backup                                                                                                                                

With SDM 5.5, all device backup functionality has been removed. 


IMPROVEMENTS

The following new features have been added to Snow Device Manager 5.5:

Manager UX improvements

Usability of Snow Device Manger has been improved in release 5.5 with the Snowboard as the default entry point to the system, providing a widget-based domain overview for all users. The Snowboard is now a permanent tab pinned to the leftmost position on the work area.

Device, user, and application lists columns have been reduced to a default minimum while some obsolete state icons have been removed. Summary pie charts have also been removed to provide space for device details in the list.

Package step reduction for android

To simplify configuration of Android packages, the following reductions and improvements have been made:

  • General wording improvements and completion on many packages.
  • Password Policy (Windows) removed from Ribbon Bar to Package step
  • Hiding "Advanced fields" on the following package steps:
    • Wi-Fi package step         
    • Samsung Exchange Provisioning
  • Improvements:
    • Remove file path in "Copy file" package step
    • Install application from Google Play        
    • Install App
    • Set Wallpaper
  • Removed:
    • Time/Date settings
    • Open URL
    • Show a toast
    • Upload file
    • Apply license key (nitrodesk)
    • Delete file
    • Execute file

DEP improvements

Based on feedback from our customers, the following improvements on DEP configurations have been implemented:

  • Notification and automatic update of DEP-profiles – all DEP devices on the domain are updated with default profiles on acceptance.
  • AD-Validation of username on DEP enrollment if "enforce authentication" is set on DEP service
  • New "Full Synchronization" option to DEP-service 

 

CORRECTIONS

The following defects have been corrected in Snow Device Manager 5.5. ServiceNow ID within parenthesis:

  • Errors with registration link for windows 10 pro no longer occur (0001366)
  • Enrollment of Windows Phone 8.1 devices no longer fails (0023645)
  • Windows 10 Azure Enrollment no longer works intermittently (0001423)
  • Fortum - Custom data now correctly displayed in SDM Manager (0001457)