Kenknuds

Error message in snowagent.log

Discussion created by Kenknuds on Apr 26, 2019
Latest reply on May 2, 2019 by ester.memoli

Hei.

 

A.

Current Snow PC client ended up in Snow quarantine before , but is now Ok automatically removed from quarantine after latest Snow SQL database update last night at 21: 00

 

B. Current Snow PC communicates Ok to Snow GW server at URL http://snowreceiver:8080 

 

C. BUT:

The following error message repeatedly appears constantly in the snow agent.log file

 

2019-04-25T09:41:05+02:00; ERROR; snowagent; win32\clientinfo.cpp; CClientInfo::scan; Could not open registry key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{269D517B-F441-6160-58AF-99F003251D45}
2019-04-25T09:46:10+02:00; ERROR; snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 503 Service Unavailable 捨槚Ƥ ⃇  : 
2019-04-26T08:36:39+02:00; ERROR; snowagent; message_loop\messageloop.cpp; Client::MessageLoop::Handshake; Handshake failed. Cannot connect to server. No endpoint can establish a connection to the server.
2019-04-26T09:29:05+02:00; ERROR; snowagent; win32\clientinfo.cpp; CClientInfo::scan; Could not open registry key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{269D517B-F441-6160-58AF-99F003251D45}

 

C. Please anyone if possible : send me a tip how to get rid of this error message

 

Regards

Kenneth Knudsen

Bergen municipality

Outcomes