Hi all,
In SLM I have a number of installations for an application called Adobe Acrobat DC. On the other hand I have licenses for both Acrobat DC Standard and Professional. These have separate corresponding applications. Problem: All three applications in SLM are identified via Acrobat.exe so that there is no separation on program file level:
So I know that with the Acrobat DC applications can be matched to the repsective licenses only by the Software identification tags (SWIDs), which comes from the registry as documented here: Identifying Existing Installs — Enterprise Administration Guide
I had a look into the Software Recognition Service and found the following applications:
The application highlighted is the one which show a license need in SLM but this is of no use to me since I need to differentiate between a Professional installation and a Standard installation. For the applications Adobe Acrobat DC Professional/Standard (SWID) there are some rules, however no hits for these.
Plus, I cannot determine why these SWID-applications are grayed out. In any case I am not able edit existing rules or add new ones.
Do any of you have experience with representing these applications and their respective licenses in SRS/SLM and can provide best practises?
Thank you,
Alex
Hi Alex,
I had assumed Adobe products were correctly identified so must go a check our estate (not that we are a great user of it). Not sure why things are greyed out as i have also noticed this on some of the MS stuff (and comments of disabled in the rules) i have issues with, but what you can do is over-ride the application (say yes to copy the existing rules) and then you can add and modify these rules until you find the options that work and get hits. Once you have this you can send the details to SRS support and see if they can update the global database.
Regards
Duncan