AnsweredAssumed Answered

SNOW Update Service recently stopped running

Question asked by KarlJ on Jan 26, 2018
Latest reply on Feb 9, 2018 by KarlJ

Hi All,

 

I have found that the SNOW Update Service has appeared to just stop on Jan 14.  I've restarted it but errors continue as indicated below in the update service log.  I'm pretty green with SNOW so not really sure if this is a result of and environmental or configuration chnage.  Could use some guidance on where to look next....

 

Thanks 

Karl

 

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2018-01-13 03:00:00,051 [8] ERROR SnowSoftware.Update.SelfUpdate [(null)] - Unable to retrieve update service file list: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. (2018-01-13 03:13:00 UTC)
2018-01-13 03:00:00,113 [8] ERROR SnowSoftware.Update.SelfUpdate [(null)] - Unable to submit self update error log to web service.
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote name could not be resolved: 'updates.snowsoftware.com'
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
   --- End of inner exception stack trace ---

Server stack trace:
   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
   at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at SnowSoftware.Update.ApplicationService.ApplicationServiceSoap.LogUpdateServiceInstallationError(String message)
   at SnowSoftware.Update.SelfUpdate.SubmitSelfUpdateErrorLog(String message)
2018-01-13 03:00:00,113 [8] ERROR SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Could not carry out self update check.
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote name could not be resolved: 'updates.snowsoftware.com'
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

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